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Leading the Future in Product Development

Service Design for Lean Six Sigma (Serv DFSS)

We can help you develop and follow Identify, Characterize, Optimize and Verify (ICOV) DFSS approach to improving business performance. Working on key design projects, our consultants help you apply strategies, methods, and tools to design or redesign services and processes to increase speed to market, improve quality and reliability, to grow and innovate, and to improve customer satisfaction. Our principle centered DFSS approach is the hallmark of our product portfolio.

SSPI Serv DFSS Consulting & Deployment Offerings

  • Coaching and mentoring for teams and task force (belts) on project level
  • Developing a DFSS deployment plan that complements clients' development processes
  • Defining deployment decision-making policies and clarifying strategic objectives
  • One-on-One executive coaching
  • Reviewing the DFSS deployment plan progress on a continuous basis
  • Defining deployment effectiveness metrics
  • Measuring the Voice of the Customer requirements
  • Analyzing design concepts
  • Developing high level and detailed design

SSPI Serv DFSS Training Offerings

  • Executive DFSS Overview
  • DFSS Executive Planning
  • Process Simulation
  • DFSS Deployment Task Force Training for Master Black Belts, Black Belt & Green Belt
  • Introduction to Axiomatic Design for Service Professionals
  • Introduction to Robust Design for Service Professionals
  • Introduction to Theory of Inventive Problem Solving (TIPS/TRIZ)
  • Designing Service Development Process

To know more, contact us @: or (734) 765-5229.